Answer
Nov 06, 2025 - 10:13 AM
Victron warranties are handled by the dealer that sold you the item. If you don't know who that is you can go to the Victron Energy Support Page and enter your serial number to be connected to the dealer in question. Serial numbers normally start HQ.. The dealer will want to discuss your issue with you and try to resolve it before filing a warranty claim. In the event it does go to a claim they will need a full full written explanation from you, maybe some photos, and a note of the firmware you are using in the device. The serial number is the key identifier in all these cases.
Victron Energy warrants its products to be free from defects in workmanship and materials for a period of 5 years from the date of purchase by the original end-user, with a maximum of 66 months from the Victron Energy invoice date. Exceptions on this are: lead-acid batteries: 2 years from date of purchase by the original end-user, with a maximum of 30 months from the Victron Energy invoice date, Lithium batteries: 3 years from date of purchase by the original end-user, with a maximum of 42 months from the Victron Energy invoice date. In addition to this, proof of correct battery usage is required when making a battery warranty claim.
During the warranty period, Victron Energy will, at its discretion, repair, replace or (partly) credit the defective product free of charge. The warranty does not include performing or reimbursing de‐installation, transportation, and re‐installation. This warranty will be considered void if the unit has suffered any physical damage or alteration, either internally or externally, and does not cover damages arising from improper use.
If you purchased your item from PKYS INC we will normally first talk to you about your problem and try to resolve it for you by phone, and we normally follow up with troubleshooting tips. If that doesn't do it we can send you a form to complete that outlines your issue.
Victron Energy warrants its products to be free from defects in workmanship and materials for a period of 5 years from the date of purchase by the original end-user, with a maximum of 66 months from the Victron Energy invoice date. Exceptions on this are: lead-acid batteries: 2 years from date of purchase by the original end-user, with a maximum of 30 months from the Victron Energy invoice date, Lithium batteries: 3 years from date of purchase by the original end-user, with a maximum of 42 months from the Victron Energy invoice date. In addition to this, proof of correct battery usage is required when making a battery warranty claim.
During the warranty period, Victron Energy will, at its discretion, repair, replace or (partly) credit the defective product free of charge. The warranty does not include performing or reimbursing de‐installation, transportation, and re‐installation. This warranty will be considered void if the unit has suffered any physical damage or alteration, either internally or externally, and does not cover damages arising from improper use.
If you purchased your item from PKYS INC we will normally first talk to you about your problem and try to resolve it for you by phone, and we normally follow up with troubleshooting tips. If that doesn't do it we can send you a form to complete that outlines your issue.
